Get past a problem

Start with the exact message on screen. It usually tells you whether the problem concerns access, allowance, or a temporary service failure.

Quick checks

Problem	What to try
Wrong workspace or missing tools	Check the signed-in account, role, and learner grade
Sign-in loops	Retry the normal sign-in flow; confirm the intended account
File not attached	Check format, upload status, and attachment pills before sending
Voice cannot hear you	Check browser microphone permission and selected input device
Voice echoes	Use headphones and lower speaker volume
Audio lesson has no sound	Check player volume, device audio, and playback state
Generation stops with a limit	Read the allowance message and ask the account owner if needed
AI temporarily unavailable	Wait briefly and retry the failed action
Child missing from parent list	Check the family-link or pending claim status
Class creation disabled	Check the displayed class allowance

Avoid losing work

Copy unsent text before refreshing. Check save indicators on drawings or maps. Reopen the same session when looking for earlier work.

Describe a reproducible problem

Use the support or contact route shown in TutorMigo. Include the page name, what you tried, the error text, and approximate time. Share a screenshot only after removing unrelated personal details. Do not include passwords, invitation PINs, or private account tokens.

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